FAQ

Frequently Asked Questions

What is the biggest difference between Chem-Dry and a steam cleaner?
The biggest difference is that Chem-Dry does not use as much water as a steam cleaner. The main reason for this is that Chem-Dry’s cleaning solution is hot, carbonated mineral water, not soap based, so it does not take as much water to extract it out of the carpet.
How soon can I be back on my carpets after Chem-Dry has cleaned them?
Within 1-2 hours. Since Chem-Dry does not use as much water, your carpets dry faster and have less chance of molds developing in over-wet carpets.
What are the services provided by Chem-Dry?
Besides carpet cleaning, Chem-Dry offers a wide range of cleaning services, including area rugs and upholstery cleaning. We have specialty products for tough problems too, such as pet urine and odor, and red stain removal.
How can I determine what method of cleaning will work best for my upholstery?
The cushions on the upholstery will usually have a tag that says “S” or “W”. The “S” means solvent or dry-cleanable, and the “W” means water-based cleanable. Sometimes the tag might say “S/W” so that either method of cleaning will be acceptable. It is important to go by the method of cleaning recommended by the manufacturer for optimal cleaning results. If there is no tag, our technicians are trained to know how to test the upholstery for which type of cleaning method will work best.
Do I have to be home the whole time while my carpets/upholstery are being cleaned?
No. Ideally, if a person can be there just to let our technician in and get started, then go about their errands, etc. A key can also be left under the mat, and the job pre-paid with any major credit card.
Are the products used by Chem-Dry safe and non-toxic?
Yes. They are generally recognized as safe and non-toxic. Since young children and pets are on the carpets most often, it is safe for them.
What kind of prep work do I need to do before the technician arrives?
Just move any breakables, or small stuff out of the way. We will move what one technician can safely move (such as couches, loveseats, coffee tables). We will not move any computers, televisions, stereos, electronics, china cabinets, pianos, and in bedrooms we only clean the traffic areas.
What methods of payment are acceptable?
Chem-Dry accepts all major credit cards, checks, and cash. If paying with cash, please have the exact amount.
How long does it take to get an appointment?
Not long at all, usually within a couple days. If you are looking for a morning appointment, it is best to schedule a week in advance, since these time slots fill the fastest.
What is the procedure used by Chem-Dry?
After measuring all the areas to be cleaned, we vacuum and do spot treatment first, then the carpet cleaning. The hot, carbonated mineral water is sprayed on the carpet and allowed to set for a few minutes, and then we extract it out using our buffer and pads.